Complaints Process

We recogise that every customer has a right to complain. Our complaints handling process affords you the opportunity to complain. Your feedback is valued as it allows us to continuously improve our service and processes, and affords us the opportunity to change bad experiences into positive ones.

What process should I follow?

When you contact Old Mutual, the call centre, operational department or branch has the responsibility to solve the complaint. If the complaint cannot be solved, please print and complete the complaints form and email it to wlekang[at]oldmutual.co.bw.