Self Service

Update your information

Old Mutual Botswana is running a Know Your Customer campaign to ensure that its records are up to date. Please help us to update your personal information. Visit our Update Your Details page for all the information.


At Old Mutual, we believe that you should always have a positive claims experience and aim to make the process as easy for you as possible.

Print and complete the relevant claim form:

If you need to register a claim, you can do so by any of the following means:

  • Online - complete the relevant forms and submit it to us online. Note, you will need to be a registered user to access the forms.
  • Fax – print and complete your claim form and return it to us by fax on
    +267 390 3400
  • Telephone – call us directly on +267 399 5700  and a consultant will guide you through the process.
  • Submit a claim by contacting your broker directly.

Fast Track your claim

Fast Track Claiming involves contacting Old Mutual immediately either by telephone, fax or online. Often the immediate authorisation of repairs or replacements can be done using one of Old Mutual's approved suppliers and repairers whose work carries an Old Mutual guarantee.

A fast track claim can be lodged:

  • If the total value of the claim is less than BWP 10 000.
  • If there are no third parties involved.
  • If no police investigation is required.