Old Mutual Botswana scoops first place in the ‘Life Insurance’ category and first runner up under the ‘General Insurance’ category at the recently hosted Botswana Service Excellence award ceremony in Gaborone.

In accepting the award, Mr Mark Thompson Group Head of Finance explained that this is a team win for Old Mutual Botswana staff. ‘The past two years have been challenging however we have tried to stay on top of our game in providing the best experience to our customers’ he concluded.

The Group Head of Customer Experience, Ms Matshediso Motshegare added that Old Mutual is extremely proud as our staff and colleagues have been recognised for their exceptional service. ‘We do all this for our customers, and it is fulfilling that they notice the efforts in putting them first in everything we do’.

In receiving the first runner up award in the General Insurance Category, Ms Kushatha Moswela Managing Director, Old Mutual Short-Term Insurance, stated ‘it is a true honor to be a runner in the first year of the awards. Our customers nominated us for this award based on the experience they had with our brand. This showed we are doing something right and we promise to keep working hard’.

Present at the Gala event hosted by Chartered Institute of Customer Management were government officials, business executives, NGO’s, SME’s and industry business leaders, consultants, and executives. The objective of the Botswana Service Excellence award ceremony was to celebrate the many groundbreaking successes of organizations across Africa and also marking the launch of the awards ceremony.