Allsure claims processAt Old Mutual, we believe that you should always have a positive claims experience and aim to make the process as easy as possible for you.
How to claim
  • Email your completed form to claims@oldmutual.co.bw
  • Fax your completed claim for to +267 390 3400.
  • Call us directly on +267 399 5700 and a consultant will guide you through the process.
  • Submit a claim by contacting your broker directly.

I Need a Claim
Fast track your claim

Fast Track Claiming involves contacting Old Mutual immediately either by telephone, fax or online. Often the immediate authorisation of repairs or replacements can be done using one of Old Mutual's approved suppliers and repairers whose work carries an Old Mutual guarantee. A fast track claim can be lodged:

  • If the total value of the claim is less than BWP 10 000.
  • If there are no third parties involved.
  • If no police investigation is required.
I need a claim

How to claimPrint, complete and email the relevant claim forms to claims@oldmutual.co.bwMotor Accident Claim FormMotor Theft Claim Form

Glass Claim FormProperty Loss Damage Claim FormInjury and Illness Claim Form